Telephone Advisor Teleperformance
Received customer calls regarding service problems and provided timely solutions.
Scheduled maintenance appointments and supported quality customer service through efficient issue resolution.
- Location
- Jesús María, Mexico
- Desired salary
- Unspecified
- Work preference
- Remote Only
- Experience level
- Mid
About
Professional summaryI am an enthusiastic and motivated professional with several years of experience in customer service, telemarketing, technical support, and property management assistance.
I excel at communicating clearly with customers, clients, owners, and tenants. I enjoy working as part of a team and adapting to changing needs while maintaining a strong focus on service quality.
My background includes resolving service issues, answering customer questions, scheduling maintenance appointments, and providing first-line support through phone and chat channels.
In property management, I have reviewed rental applications, supported communication with owners and tenants, and coordinated systems and resources to help operations run successfully.
I hold a bachelor's degree in Psychology and bring an empathetic, solution-oriented approach to every interaction. I am a native speaker of both English and Spanish.
Skills
15 capabilitiesExperience
Career historyTelemarketing Advisor via Chat NRFM Finance México
Provided customer service through chat, answered questions, and addressed customer inquiries.
Scheduled maintenance appointments and helped customers receive the information and support they needed.
Telemarketing Advisor, Extended Warranty Area NRFM Finance México
Contacted customers to present and offer extended warranty products.
Supported sales conversations by explaining warranty options and assisting customers with their questions.
Telemarketing Advisor, Welcome Area NRFM Finance México
Contacted clients as part of the welcome area process and gathered required information.
Answered client questions, resolved doubts, and provided clear and helpful customer support.
Assistant Property Manager Touchpoint Property Management
Reviewed applications for rental properties and supported property management administrative processes.
Served as a first-line contact for owners and tenants while coordinating systems and resources to support team, owner, and tenant success.
Education
Learning historyLos Américas High School
High School Diploma, Psychology
Completed high school education. Also completed a 288-hour psychology diploma over a six-month period.
La Concordia University
Bachelor's Degree, Psychology
Graduated with a bachelor's degree in Psychology in Aguascalientes, Mexico. Participated in academic forums and congresses related to thanatology and mental health.
Manos en Consciencia
Online Diploma, Basic Mexican Sign Language
Completed an online diploma in basic Mexican Sign Language.
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