I am a results-oriented customer service and administrative support professional with extensive experience in in-person and virtual environments. I specialize in managing complex schedules, appointments, correspondence, and customer communications.
I provide remote administrative assistance and telephone support to corporate clients, using digital tools and CRM platforms to organize workflows and maintain operational accuracy. I am comfortable coordinating calendars, medical appointments, and follow-up activities.
I have experience supporting families and community-service operations, assessing needs, connecting people with appropriate resources, and coordinating transportation and care-related itineraries. I bring empathy, discretion, and a strong commitment to safety and punctuality.
My customer service approach emphasizes active listening, assertive communication, and first-contact resolution. I have contributed to resolving 90% of inquiries on the first interaction while improving appointment scheduling accuracy and reducing operational errors.
I am a native Spanish speaker with conversational English proficiency. I work effectively across multicultural teams and am committed to providing reliable, organized, and compassionate support.
I provide remote administrative support, correspondence management, and telephone assistance to corporate clients.
I organize calendars, schedule appointments, and coordinate workflows through digital tools and CRM platforms.
I provide specialized, personalized assistance to families by evaluating needs and coordinating community support resources.
I ensure safety and punctuality in child transportation and itinerary operations while guiding families on social assistance programs and community integration services.
I conducted family needs assessments and strategically connected community resources with direct beneficiaries.
I managed transportation operations and operational schedules in high-pressure environments under strict regulatory standards.
I improved first-contact resolution to 90% by applying assertive communication protocols and active listening. I also led onboarding and training for new team members, reducing adaptation time by 30%.
I managed CRM workflows with 95% accuracy, reduced operational errors by 25%, and optimized medical appointment scheduling processes.
I processed complex travel reservations using Sabre GDS, ensuring accurate bookings and optimized itineraries.
I coordinated group tour logistics across the United States, Latin America, and Europe, resolving travel issues quickly and efficiently.
I supervised customer service and sales operations for a travel business.
I optimized multilingual customer service processes across Spanish and English communication channels.
High School Diploma, Science and Humanities
Completed secondary education in Science and Humanities.
English as a Second Language (ESL), English Language
Completed English as a Second Language studies.
Conversational English Certification, English Language
Certified in conversational English through the SmallTalk English Test.
Digital Transformation for Employment, Digital Transformation
Completed training in digital transformation for employment.
Google Ads for Beginners, Digital Advertising
Completed introductory Google Ads training.
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