I am a Virtual Assistant and Commercial Advisor with experience in multichannel customer service, sales management, and administrative support.
I specialize in lead prospecting, CRM management, sales pipeline follow-up, and customer retention. I am comfortable handling a high volume of customer inquiries through phone, chat, email, and digital channels.
I have worked remotely in health plan sales, managing prospects from initial contact through contract closure. I am goal-oriented and able to organize my work independently in remote environments.
My experience also includes cash handling, daily reconciliation, inventory control, product replenishment, and direct customer advisory. I focus on solving customer issues efficiently and building positive client relationships.
I use digital productivity and communication tools including Google Workspace, WhatsApp Business, Slack, Zoom, HubSpot, and Pilot CRM. I am also developing foundational technical support and data entry capabilities.
Managed more than 50 daily customer inquiries through phone and digital channels, providing comprehensive commercial advice and customer service.
Resolved complex claims, supported customer retention activities, and identified commercial opportunities. Used Pilot CRM to follow sales funnels and effectively route prospective buyers.
Worked remotely prospecting customers and generating qualified leads for health plan sales.
Managed the commercial pipeline from initial outreach through contract closing, while providing personalized guidance on health plans and medical coverage.
Provided direct customer service, answered consumer questions, and supported issue resolution across retail environments.
Handled cash registers, payment methods, daily cash reconciliation, inventory control, and merchandise replenishment.
High School Diploma, Business Administration
Completed secondary education with a specialization in Business Administration.
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