Customer Support Specialist | Customer Service Virtual Assistant | Administrative Support

Responded to customer enquiries professionally, clarified customer issues, and provided timely support. Organised email inboxes using labels and categories based on request type and urgency, helping ensure important messages were not overlooked.

Used HubSpot and Pipedrive to maintain customer information, document interactions, and track follow-up tasks through resolution. Used Excel and Google Sheets to manage records, monitor outstanding requests, and support data-entry activities.

Prepared documents, managed information, communicated with team members, and completed administrative tasks using Google Workspace and Microsoft Office. Conducted online research when needed and prioritised urgent requests while maintaining routine work.

Created a structured customer-information database to improve the storage, organisation, and retrieval of records. Developed fields and records that made information easier to manage.

Used database queries to locate specific information and applied careful attention to detail while entering and reviewing records. Strengthened practical understanding of how accurate data supports daily business operations.

Bachelor's degree in Educational Management.

Diploma in Information Technology.

Diploma in Database Administration and Data Analysis.