Bilingual Executive and Virtual Assistant | Customer Success Manager | HR and Project Support

Led operational oversight for customer success activities, monitoring agent performance and ensuring adherence to established processes and communication standards. Served as an operational authority to guide teams toward KPI achievement and reduce process improvisation.

Managed GoHighLevel workflows, automations, and calendars; audited lead performance in HAL; and escalated deviations to campaign teams. Identified operational risks, coordinated technical escalations with IT and leadership, and produced cycle-close reports to support evidence-based continuous improvement.

Provided executive-level administrative support to the General Manager of a multinational manufacturing organization. Managed calendars, communications, travel arrangements, and sensitive documentation.

Played a key support role during the organization’s transition from private to state ownership. Maintained organized administrative processes and supported senior management in a confidential, high-responsibility environment.

Delivered English-Spanish translation and localization services for business and marketing content. Ensured communication was clear and appropriate for Spanish-speaking audiences.

Coordinated remote teams and project timelines for large-scale assignments. Supported project delivery through organization, bilingual communication, and timeline management.

Delivered English and Spanish language instruction in a public school setting. Created engaging learning experiences for students.

Designed student-centered learning plans to support language development. Applied bilingual communication and instructional planning skills in the classroom.

Specialist education in Human Resources Management.

Bachelor's degree education in English Teaching.