I am a Customer Support professional with experience in telecommunications, digital support, customer inquiry resolution, and administrative assistance.
I handle customer questions related to services, billing, accounts, products, and devices, providing clear and tailored solutions through digital, phone, and social media channels.
I am experienced in managing multiple requests in high-demand environments while maintaining organization, productivity, and service quality.
I use CRM platforms and internal systems to log, track, and follow up on customer cases accurately.
I also have experience with data entry, dispatch coordination, written communication, and day-to-day administrative support.
I am interested in Customer Support, chat and email support, and Virtual Assistant opportunities where I can contribute with customer-focused communication and reliable operational support.
Managed and resolved customer inquiries related to telecommunications services, billing, accounts, and devices. Provided solutions tailored to customer needs while maintaining quality service standards.
Logged and tracked customer requests using CRM platforms and internal systems to ensure accurate, organized information management. Handled multiple customer requests simultaneously in a productive, customer-focused environment.
Coordinated and assigned ride requests using internal systems, helping ensure efficient and organized service delivery. Managed several requests at once in a high-demand operational environment.
Performed administrative and data-entry tasks that supported daily business operations. Maintained clear communication and accurate handling of customer and dispatch information.
Managed and responded to customer inquiries through social media and other digital channels, providing information about products and services. Followed up on communications to support continuity of service.
Assisted customers through online and phone channels, adapting written and verbal communication to the needs of each inquiry. Helped maintain responsive and customer-oriented digital support.
Manual QA Testing, Quality Assurance Testing
Completed Manual QA Testing training.
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