I am a Systems Engineering student with experience in e-commerce sales, customer service, post-sales support, and commercial administration.
I have worked with digital and in-person customer interactions, providing personalized assistance through email, internal messaging, phone, and online marketplaces.
My experience includes managing Mercado Libre listings, stock updates, customer inquiries, claims, returns, warranties, shipments, and reverse logistics.
I am organized, proactive, and comfortable working under pressure while managing multiple tasks. I focus on resolving conflicts efficiently and maintaining customer satisfaction.
I am interested in combining technology, business, and customer experience. I am continuing my education in Systems Engineering, front-end programming, UX/UI design, production, and digital marketing.
Provided customer service through digital channels, including email, internal messaging, and phone communication. Assisted customers throughout the sales process and supported post-sales order follow-up.
Managed sales through e-commerce platforms, coordinated shipments, resolved claims and returns, and updated product information and online listings. Supported daily digital commercial operations.
Delivered in-person and telephone customer service, providing personalized sales advice. Managed online sales activities through Mercado Libre, including product listings, stock updates, and customer inquiries.
Prepared quotations, followed up on proposals, and developed commercial offers. Controlled inventory, coordinated deliveries, supervised returns and claims, processed payments and cash closings, and provided administrative and data-entry support to the sales team.
Provided after-sales customer support through Mercado Libre. Managed claims, returns, and warranties according to platform policies and required deadlines.
Coordinated shipments and reverse logistics, updated listings and stock information, and prepared basic incident reports. Mediated disputes with Mercado Libre, monitored account reputation, and supported improvements in account performance metrics.
Systems Engineering, Systems Engineering
Currently pursuing Systems Engineering.
Course, Front-End Programming
Completed or attended Front-End Programming training.
Course, UX/UI Design
Completed or attended UX/UI Design training.
Program, Production
Ongoing studies in Production.
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