I am a versatile virtual assistant, administrative support, customer service, and sales support professional with experience in international remote environments. I specialize in keeping daily operations organized, coordinating tasks, managing follow-ups, and providing professional client-facing support.
I have worked in customer service and sales roles supporting AT&T accounts, where I developed strong skills in customer communication, needs identification, issue resolution, objection handling, sales conversion, and CRM workflows. I am comfortable assisting customers through chat, calls, and other digital communication channels.
I also have team leadership experience, including supervising approximately 15 customer service and sales agents. I coached team members, monitored KPIs such as conversion, customer satisfaction, resolution, and average handling time, and provided actionable feedback to improve performance.
In my virtual assistant role for a real estate professional, I supported administrative workflows, scheduling, information management, CRM updates, lead follow-up, and client communication. I work independently, prioritize effectively, and follow established processes with attention to detail.
I am known for analytical thinking, empathy, adaptability, problem-solving, and reliable follow-through. I am a native Spanish speaker with B2 English proficiency and am interested in remote opportunities in virtual assistance, administrative support, customer support, sales support, scheduling, and team leadership.
