I am a responsible customer service and operations professional with experience in roadside assistance, service coordination, incident management, and client support. I am committed to delivering efficient, courteous, and high-quality service.
I currently work as an Operations Supervisor, where I oversee workflow continuity, service quality standards, team performance, and relationships with strategic partners. I also help ensure that teams can respond quickly and accurately in critical situations.
My background includes customer service roles handling service requests, database validation, roadside assistance coordination, towing services, payment issues, refunds, and transaction adjustments. I have experience monitoring service delivery and evaluating customer service quality.
I am comfortable working under pressure and adapting quickly to changing situations. I bring critical thinking, attention to detail, clear communication, and a collaborative approach to my work.
I am currently studying Systems Engineering and am interested in continuing to grow professionally in operations, customer support, and service management roles.
Supervise operational workflows to ensure service continuity and compliance with the company’s quality and excellence standards.
Train high-performing teams to provide agile, accurate responses during critical situations. Maintain knowledge of service plans, coverage, terms, conditions, and scope, while strengthening commercial relationships with strategic partners.
Handled customer service requests and validated customer information in internal databases.
Coordinated roadside assistance and towing services, monitored the delivery of services, and evaluated service quality to support a positive customer experience.
Provided remote customer support, including incident management, customer guidance, and responses to service-related questions.
Managed reported payments and transactions, processed refunds and payment adjustments, monitored units, and addressed driver questions related to accounts receivable and settlements.
Systems Engineering, Systems Engineering
Currently pursuing a degree in Systems Engineering.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Chidera Elizabeth Customer Support Specialist | Customer Success | Administrative Support 
Isagani Jr Dela Cruz E-commerce Operations & Customer Support Specialist 
DANIELA GUZMAN Customer Support Agent and Remote Recruitment Specialist 
Paula Alejandra Torres ATENCIÓN AL CLIENTE | SOPORTE POR CHAT | ASISTENTE VIRTUAL 
Padilla Chicaiza Reynaldo David Customer Service Representative 
Roger Iglesias Berardo Customer Support and Operations Professional 
Cristian Inostroza Customer Service and Account Management Specialist 
Richard Ross Customer Service and Healthcare Administration Professional