I am a Systems Engineer with six years of experience in technical support, networking, help desk operations, and server administration.
I specialize in maintaining systems, supporting users, troubleshooting technical incidents, and resolving issues efficiently while delivering strong customer service.
My experience includes providing day-to-day technical support in a healthcare retail environment and helping ensure the reliable operation of technology systems.
I have been recognized as Technology Technician of the Year in 2023 and 2024 for my performance and contribution in the technology field.
I bring strong communication, teamwork, emotional intelligence, problem-solving, and fast-learning abilities to technical environments.
I have additional training in cybersecurity, Linux operating system management, and web design with CSS and JavaScript.
Provided technical support, system maintenance, and user assistance for Farmacias Medicar GBC in the Dominican Republic.
Troubleshot and resolved technical issues while supporting the reliable operation of workplace technology systems.
Received Technology Technician of the Year recognition in 2023 and 2024 for outstanding performance.
Systems and Computer Engineering, Systems and Computer Engineering
Completed studies in Systems and Computer Engineering.
High School Diploma
Completed high school diploma.
English Program, English
Completed an English program.
Cybersecurity Assistant, Cybersecurity
Completed Cybersecurity Assistant training.
Linux Operating System Management, Linux Administration
Completed Linux Operating System Management training.
Web Page Design, CSS and JavaScript, Web Design
Completed web page design training covering CSS and JavaScript.
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