I am a Business Administration Technician with more than six years of experience in administrative management and five years of experience in healthcare collections and customer service.
I have supervised hospital collections teams, providing real-time operational support, resolving incidents, and helping team members meet service and recovery objectives.
I am experienced in managing patient accounts, negotiating payment alternatives, handling complex outstanding balances, and delivering empathetic, patient-focused service.
I use SAP and Genesys Cloud to manage collections workflows, customer interactions, and operational follow-up. I also create weekly performance reports to identify improvement opportunities.
My background includes administrative coordination, invoicing analysis, electronic payments, supplier control, document management, agenda coordination, and annual management reporting.
I am organized, results-oriented, and confident in leadership, process improvement, team supervision, and professional communication.
Supervised a team of hospital collections executives, providing real-time support and resolving operational incidents during customer interactions.
Implemented weekly performance reporting to monitor team results and identify opportunities to improve collections management. Strengthened communication with patients by negotiating payment alternatives and improving the service experience.
Validated images using the SOP system for the Autopista Central project.
Performed remote data and image verification activities according to project procedures and quality requirements.
Managed collections activities and direct patient service using Genesys Cloud and SAP. Followed up on hospital accounts and supported patients with pending balances.
Drafted and sent formal notifications and response letters. Resolved complex outstanding-account situations while prioritizing patient support and clear communication.
Provided personalized customer service and collections support to patients. Managed collection communications and account follow-up activities.
Handled both automated and manual calling campaigns and assisted with complex recovery cases.
Managed internal and external communications, agendas, and document archives. Supported administrative coordination and organized institutional records.
Supervised and analyzed billing, processed electronic payments, controlled supplier information, and coordinated reports and annual management closures.
Higher University Technician, Business Administration
Higher University Technician degree in Business Administration.
Technical Secondary Education, Accounting
Technical secondary education in Accounting.
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