ediomo jim

Customer Support Representative

Actively looking · Member since 4 Sep 2026

Message

Location: Eket, Nigeria

Desired salary: Confidential

Work preference: Remote Only / Full Time, Part Time

Experience level: Mid

About

Professional summary

I am a reliable, customer-focused professional with more than three years of hands-on experience in retail sales and customer service. I have supported customers in both in-store and online environments, helping them with product inquiries, concerns, and purchases.

I communicate clearly and professionally in writing and conversation. I stay patient, friendly, and solution-focused during busy periods, ensuring customers feel heard and supported.

I have experience resolving customer complaints with empathy and efficiency. I can manage multiple customer interactions independently while also working effectively as part of a team.

I am prepared for live chat and email support work and can quickly learn new software, systems, and remote communication processes. I have a reliable internet connection and a quiet, dedicated workspace for professional remote work.

In addition to customer support, I have self-taught video editing skills using CapCut and Adobe Premiere Pro, as well as social media management knowledge. I am seeking a flexible remote customer support or chat representative role where I can apply my communication, problem-solving, and service skills.

Skills

16 capabilities

Tech stack & tools

Working toolkit

Languages & Frameworks

Java

Experience

Career history

Sales & Customer Service Representative Doriz Place (Retail Store)

2022 – 2025

I attended to customers in-store and online, answered product inquiries, and supported sales through clear and professional communication.

I handled customer concerns and complaints with empathy, resolving issues quickly while maintaining customer satisfaction. I also managed multiple customer interactions, worked independently, and collaborated effectively with team members during busy periods.