I am a customer service and technical support professional with more than three years of experience in L1 support, consultative sales, and digital chat management. I provide clear, empathetic, and solution-oriented communication for Spanish-speaking customers.
I have experience managing multiple simultaneous conversations across Instagram, WhatsApp Business, telephone channels, and digital support environments. I prioritize response quality, personalization, and efficient resolution times.
I troubleshoot connectivity, Wi-Fi, Android, and iOS issues, document cases in CRM and ticketing systems, and escalate complex incidents when necessary. I am accustomed to working with SLAs and maintaining accurate case follow-up.
My commercial experience includes lead qualification, objection handling, retention strategies, pipeline management, and guiding prospects through sales processes. I combine active listening with persuasive written communication to improve engagement and conversion.
I am proficient with Kommo, GoHighLevel, ManyChat, and Microsoft Office tools. I work autonomously, manage time effectively, and am comfortable in high-volume remote environments.
I am available for full-time, 100% remote work with flexible schedules. I am motivated to contribute my customer support, chat operations, technical troubleshooting, and CRM management skills to a customer-focused team.
