Monica Muzira
Monica Muzira

Virtual Administrative Assistant

Actively looking · Member since 4 Sep 2026
Message
Location
Lusaka, Zambia
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Senior

About

Professional summary

I am a highly organised, committed, and detail-oriented administrative and business development professional with more than 15 years of experience supporting executives, teams, clients, and business operations.

I bring broad experience across office administration, executive support, business development, customer support, sales, marketing, and corporate communications. I proactively anticipate requirements so that teams and leaders remain organised, informed, and focused on key priorities.

I am skilled in email and calendar management, meeting scheduling, travel coordination, event planning, document preparation, filing, reporting, and project coordination. I handle confidential information with discretion and maintain dependable, professional support in fast-paced environments.

My commercial background includes lead generation, market research, competitor analysis, client relationship management, sales target monitoring, and customer engagement. I have developed strategic client relationships and supported revenue growth through effective sales, marketing, and communication initiatives.

I have transitioned into virtual administrative roles and work effectively independently in remote environments. I combine strong written and verbal communication, time management, multitasking, analytical thinking, and service-delivery focus to improve day-to-day efficiency.

I am seeking an opportunity with a forward-thinking organisation where I can provide high-quality virtual administrative, executive, operational, and business support.

Skills

27 capabilities

Tech stack & tools

Working toolkit

Collaboration

Marketing and Sales Tools

Experience

Career history

Business Development, Training and Office Administration African Footsteps Trading Limited

Provide business development, staff training, and office administration support for the organisation in Lusaka, Zambia. Manage email and calendars, schedule and coordinate meetings, and arrange travel, accommodation, and itineraries.

Plan and coordinate events, conduct business research, and train staff in team building, team alignment, business development, customer relationship management, communication, service delivery, time management, and etiquette. Also contributed research on hotels and restaurants in Lusaka for TLC Zambia.

Marketing, Sales & Communications Manager Intertec Foods (Division of Harambe Holdings)

Directed the Sales and Marketing Division and supported consistent revenue growth through sales planning, client relationship management, and performance monitoring. Developed and monitored sales targets to help the team exceed expectations.

Built strategic relationships with key clients and retained approximately 90% of customers through strong customer service. Organised corporate events and CSR initiatives, improved follow-up communications, and coordinated departmental meetings, travel plans, and divisional activity reports.

Business Development Officer Corporate Consumer Credit Finance (Microfinance)

Performed general office administration, including email handling, meeting scheduling, reporting, and planning client visits. Assessed and reviewed loan requests to support compliance and risk management.

Identified new business opportunities, delivered product-awareness seminars, analysed competitor strategies, and supported market positioning. Managed consumer complaints and prepared monthly performance reports.

Sales & Marketing Assistant Design Incorporated

Supported the Sales and Marketing Manager with daily sales and marketing operations. Managed export communications and customer enquiries, contributing to improved customer retention.

Coordinated travel plans and schedules for the sales team, compiled sales summaries and competitor analyses, and assisted with lead generation and closing sales.

Education

Learning history

Zimbabwe Open University

Master of Business Administration, Business Administration

Master of Business Administration (MBA).

IMM Graduate School of Marketing

Bachelor of Business Administration, Marketing

Bachelor of Business Administration in Marketing (BBA Marketing).

College of Professional Management

Diploma, Sales Management and Marketing

Diploma in Sales Management and Marketing.

City & Guilds Institute

Diploma, Hotel Practices

Diploma in Hotel Practices.

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