I am a healthcare administration professional with more than a decade of experience in medical auditing, health insurance billing, patient services, and operational administration.
I specialize in the reporting, settlement, and billing of health insurance and prepaid medical plans. My work includes validating benefits, processing authorizations, reviewing clinical documentation, and helping prevent billing debits.
I have extensive experience delivering patient-centered service through in-person, telephone, and digital channels. I handle inquiries, appointment coordination, payment processing, cash reconciliation, and administrative guidance with accuracy and empathy.
I am skilled in back-office operations, claims analysis, CRM management, ticketing systems, and healthcare management platforms. I am comfortable working with databases, web validators, and digital collaboration tools to support efficient service delivery.
I am analytical, decisive, detail-oriented, and self-directed. I bring strong communication and customer experience capabilities developed across healthcare institutions and telecommunications environments.
I am also trained in digital marketing and Meta advertising, complementing my administrative background with digital communication and online tools knowledge.
