I am an IT Support and Infrastructure Specialist with more than eight years of experience supporting high-demand clinical and corporate environments.
I specialize in multi-level technical support, incident resolution, root-cause diagnosis, and maintaining operational continuity for end users and critical business areas.
My technical background includes Windows Server administration, Active Directory, Microsoft Exchange, Windows workstations, Microsoft Office, networking, backups, and data recovery.
I have supported more than 100 users across clinical and administrative operations, providing preventive and corrective maintenance while improving response times and user experience.
I also have hands-on experience with UniFi network infrastructure, structured UTP cabling, CCTV systems, biometric access controls, telephony systems, and Microsoft-based business platforms.
I am organized, user-focused, and comfortable working under pressure in critical environments, with a strong commitment to effective communication and practical technical solutions.
Provided remote support to users experiencing software incidents, helping maintain operational continuity in production environments.
Independently diagnosed and resolved technical issues, including cases outside the primary area of specialization. Managed incident follow-up on demand and maintained effective communication with users while identifying root causes and recommending efficient solutions.
Delivered multichannel technical support to more than 100 users in critical clinical areas, ensuring efficient response times and operational continuity for medical and administrative staff.
Performed preventive and corrective equipment maintenance; installed, configured, and standardized Windows and Microsoft Office workstations. Administered UniFi access points, monitored network access and bandwidth, managed backups and data recovery, and implemented UTP structured cabling for network expansion.
Administered Windows servers to maintain availability, monitoring, and performance of critical services. Managed Active Directory access controls and supported Microsoft Exchange, GALAC, and INFOLAB platforms.
Provided L1-L3 support for hardware, software, networks, and administrative systems. Implemented and configured Windows workstations, administered telephone systems and communication permissions, managed CCTV recording backups, and deployed biometric systems for access control and attendance.
Engineer in Computer Science, Computer Science
Completed a degree in Computer Science Engineering.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Agatha Nweze IT Support Specialist and Systems Administrator 
Gustavo E. Vegas Silva Senior IT Support and Systems Analyst 
Gedeon Ntumba Technical Support Engineer 
Jeremy Manuel Inoa Firpo Systems Engineer 
Orlando Sarabia Technical Support Representative 
Heber Bogarin Casco Technical Support Technician and After-Sales Advisor 
Heileen Hernndez Junior IT Support Analyst and Software Developer 
Bryan Tirado Resendez SysAdmin 