Julieth Rojas

Customer Experience and Support Specialist

Open to offers · Member since 4 Sep 2026

Message

Location: Spain

Desired salary: Unspecified

Work preference: Remote Only

Experience level: Mid

About

Professional summary

I am a Customer Experience and Support Specialist with experience in high-volume hospitality and client relations.

I manage omnichannel customer communications across WhatsApp, email, and phone, ensuring that each interaction is handled with care, professionalism, and a service-oriented mindset.

I am experienced in reservation and schedule management, including coordinating daily bookings and special-event timelines to support smooth operations.

I handle operational problem-solving in fast-paced environments, resolving guest inquiries and real-time challenges while maintaining high service standards.

I have worked with CRM and ticket-management processes, Google Workspace, and digital payment gateways such as ePayco.

I am adaptable, quick to learn, and motivated to apply my client-facing expertise in a remote, technology-driven customer support environment focused on user satisfaction.

Skills

9 capabilities

Experience

Career history

Customer Experience Specialist & Hostess Grupo Seratta

2021 – 2023

I served as the main point of contact for guests, managing incoming communications through WhatsApp, email, and phone calls. I ensured that client interactions met high standards of hospitality, care, and service quality.

I managed daily reservation schedules, coordinated timelines for special events, and created digital payment links through ePayco. I also welcomed guests on site, addressed inquiries, resolved operational challenges in real time, and helped maintain seamless restaurant operations.