Customer Service and Administrative Professional

I provide customer service and technical troubleshooting support for patients, visitors, clients, and employees. I answer incoming calls, address inquiries, document customer interactions, and coordinate escalations with internal teams.

I support front-desk and office operations by scheduling appointments and meetings, managing conference room bookings, maintaining visitor logs, handling mail and deliveries, processing documents, and monitoring office supply inventory. I work toward call quality, call handling, and appointment scheduling performance targets.

I provided phone and web chat support for customers seeking COVID-19 testing services. I scheduled appointments, answered customer questions, and routed calls to appropriate departments.

I used DrChrono, NextPatient, and Health Gorilla while delivering timely, professional healthcare customer service.

I coordinated customer service activities for courier operations, ensuring timely service according to scheduled routes and on-demand delivery requests. I handled inbound calls and maintained customer information records.

I supported transportation, fleet, warehousing, materials handling, order fulfillment, inventory control, and third-party logistics activities. I used Microsoft Dynamics Navision, Word, Excel, and Outlook for data entry and communication.

I handled incoming customer service calls for copier repair services, scheduled drivers for service routes, and provided support to customers and business partners by phone and email.

I diagnosed and resolved customer issues, monitored delivery route progress, reconfirmed assignments with drivers, reviewed driver paperwork, and maintained quality-control documentation. I used Word, Excel, Shortel, and Outlook.

I supported East Bay Paratransit customers in a high-volume call center environment, answering approximately 100 incoming calls per day. I booked transportation reservations for disabled passengers and assisted with regional trip needs.

I checked rider eligibility, mailed enrollment packets, faxed transportation information to providers, managed email communication, and followed procedures for holds, transfers, conference calls, navigation, and dispatch.

I supported dietary operations for residents by preparing meal cards, updating diet profiles, collecting alternate meal requests, and monitoring food preparation and delivery quality.

I assisted with food safety and sanitation compliance, inventory control, order processing, daily reports, deposits, cafeteria operations, and communication between nursing, dietary, faculty, and staff.

I represented Fry's Electronics by telephone and electronic communication, using a professional and customer-focused approach. I addressed customer concerns, researched account information, and provided product support.

I assisted customers with delivery status, orders, freight claims, promotions, returns, replacements, adjustments, and issue resolution using multiple software applications.

I handled incoming calls for new orders, completed data entry, verified medical and private insurance, and coordinated with physician offices to obtain required medical paperwork.

I processed customer orders accurately and efficiently, supported ICD-9 and CPT coding activities, built relationships with physicians and referral sources, educated patients about services, and maintained timely patient records.

I handled incoming and outgoing calls with patients and physician offices, performed data entry, verified Medicare, Medi-Cal, and private insurance, and secured authorizations for medical equipment.

I supported CPT and ICD-9 coding, medical terminology, claims-related processes, equipment documentation, reports, and communication with clinics and hospitals regarding patient information.

I transported disabled, elderly, and medically vulnerable passengers to and from locations across multiple cities. I inspected vehicles, collected fares, and maintained professional customer service during passenger interactions.

I held a CDL driver license and focused on safe, reliable transportation for passengers with mobility and healthcare-related needs.

I provided front-desk and patient service support in a rehabilitation clinic. I answered phones, scheduled appointments, checked patients in and out, maintained charts, and delivered customer service.

I also reconciled daily superbills and charge tickets, handled filing and copying, and supported HCFA 1500 forms and provider/HMO reception activities.

I processed medical billing and insurance claims, performed CPT and ICD-9 coding, corrected billing and pricing information, and verified insurance claim details.

I used Excel spreadsheets and healthcare applications including Macess, Imax, ABS, and IDX. I also provided reception, phone support, payroll distribution, internet research, and customer service.

I performed data entry, filing, appointment scheduling, dispatch support, and customer service in a general office environment.

I used Microsoft Word and Excel and managed multiple incoming telephone lines.

I operated multi-line telephone systems, relayed messages, maintained filing systems, prepared correspondence, and supported sales-related office activities.

I provided professional customer service and general administrative support for truck equipment operations.

I processed medical billing and insurance information, registered patients, scheduled appointments, and handled incoming and outgoing calls.

I used IDX and CPT coding processes while supporting medical insurance sales, patient communication, and administrative healthcare operations.

Currently pursuing college studies in Clinical Psychology through a remote program.

Currently pursuing college studies in Customer Relationship Management through a remote program.

Associate degree studies in a medical field.