I am a customer service and operations professional with more than three years of recent experience in high-volume healthcare contact and appointment coordination. I provide professional, empathetic support across phone, email, and administrative channels while maintaining accuracy and composure under pressure.
I have coordinated appointments, processed referrals, responded to patient enquiries, and maintained confidential patient records across multiple specialist medical departments. My healthcare administration experience includes working with iPM and QDoc systems.
I also founded and operated a virtual medical administration service, where I supported healthcare practitioners remotely with appointment coordination, client communication, and administrative processes. This experience strengthened my ability to work independently, build efficient workflows, and manage client relationships.
Earlier in my career, I developed strong customer service, retail operations, and team coordination capabilities in supervisory and sales roles. I am comfortable managing competing priorities, supporting colleagues, and delivering consistent service in fast-paced environments.
I learn new systems quickly and bring formal contact centre training, virtual assistant qualifications, and practical Microsoft Office skills. I am available to start immediately and have unrestricted work rights in New Zealand and Australia.
