Technical Support Specialist and Junior Backend Developer

Provided support for production machine systems in a factory environment. Monitored equipment status and assisted with connectivity and system-related incidents.

Managed support tickets, performed maintenance on machine PCs, installed basic network connections, configured MikroTik connections, and carried out hardware diagnostics.

Delivered technical support through telephone and social media channels for connectivity services, including Internet, TV, and telephony. Managed customer incidents and solutions to help maintain service continuity and a positive customer experience.

Acted as a supervisor reference for team members, assisting with questions about CRM systems, daily operational platforms, and internal team ticket management.

Worked on backend development tasks across multiple projects, identifying functional errors and developing solutions for reported issues.

Created, queried, and modified databases using MySQL, SQL Server, and PostgreSQL. Used C#, Java, JavaScript, HTML, CSS, Bootstrap, and related frameworks.

Provide independent technical support for desktop computers and laptops, including maintenance, repairs, upgrades, and hardware-related troubleshooting.

Install and configure connectivity devices such as routers, Wi-Fi extenders, modems, and network cabling. Coordinate repairs and improvements for client equipment.

Currently studying an online diploma program in Information Security.

Completed coursework through the second year of the Software Development technical program.

Completed programming studies with a primary specialization in Java.

Bachelor-oriented secondary education in Social Sciences in Mendiolaza.