Senior IT Support and Systems Analyst

I perform security duties including access control, check-in and check-out activities, and monitoring of security perimeters.

I monitor and track collection units in the San Diego fleet, reviewing routes, stop times, speeds, and operational anomalies. I contact operators when unusual conditions are detected, such as extended stops or vehicles being turned off.

I monitored and tracked collection units belonging to the San Diego fleet using GPS-based operational monitoring.

I reviewed routes, stop times, vehicle speeds, and status conditions. I identified abnormalities such as prolonged stops or units turned off and communicated with operators to follow up on incidents.

I provided remote Level II technical assistance for the configuration of network equipment, including routers and multifunctional ONUs, for technicians working with the VOCEX internet service provider.

I also delivered networking, internet configuration, and technical support services to VIP customers, helping resolve connectivity and equipment issues.

I provided remote customer and technical support for users of the Apollo ELD application.

I assisted customers with hardware and software issues and supported follow-up related to weekly driving hours. The platform was used to track truck driver operating time in the United States and Canada.

I provide freelance IT support for hardware, software, telecommunications, servers, networks, printers, PCs, laptops, and internet connectivity.

My work includes platform adaptation, equipment installation and maintenance, printer repair, printer-consumable monitoring, network troubleshooting, and ensuring the correct operation of client technology environments.

I managed a technology platform consisting of Windows and Linux servers, switches, networking equipment, print servers, and file servers.

I supported daily operations by resolving incidents involving PCs, hardware, software, printers, networks, and telephony. I also created presentations and multimedia content, including videos.

I was responsible for IT support at the Valencia offices, covering hardware, software, telecommunications, servers, networks, printers, and internet connectivity.

I managed supplier interactions and inventory for computer equipment and printer consumables. I participated in the SAP Business One platform adaptation process, including installation, configuration, and testing activities with Orion Consultores.

I worked as a subcontracted IT Operations Analyst supporting General Motors users through multiple partner companies.

I provided technical support for General Motors network users through help desk channels and on-site assistance, addressing day-to-day hardware, software, and connectivity requirements.

I supported Chevrolet Customer Service Center customers with vehicle prices, spare parts, dealer appointments, claims, and warranty-check coordination.

I also assisted Chevystar service members with roadside assistance, towing management, door unlocking, vehicle locking, speed monitoring, and satellite tracking. I later became Supervisor of the Quality Area.

I performed user-support activities including troubleshooting and configuration of PCs, peripherals, and network connections.

I participated in the version change and update of General Motors Venezuela's Lotus Notes communications system, as well as hardware and software inventory activities for the company network.

I designed and developed websites for the First Technology Conference organized by the Carabobo State Chamber of Industry, a distance-learning course, CORPOCENTRO, and the Carabobo chapter of the MPC.

I also created GIF animations, Macromedia Director 7 animations, and an intranet homepage for Heinz. My web work included website design and creation using FrontPage 4.0.