Technical Specialist

Configure, administer, and maintain Windows and Linux servers across on-premises and cloud environments. Manage AWS infrastructure, virtual servers, server provisioning, upgrades, maintenance, and decommissioning activities.

Administer firewalls, VPNs, network security policies, internet access controls, Active Directory, shared storage, print services, and user access. Lead endpoint management platform administration, including policy development, monitoring, and enterprise-wide agent deployment.

Support Data Warehouse systems and applications, implement network upgrades and switch replacements, and deliver cloud connectivity solutions. Develop Qlik Sense dashboards and reports using SQL and Microsoft 365 data.

Create technical documentation, system configurations, and operational procedures. Support Microsoft 365 migration, hardware refresh, data center modernization, preventive maintenance, and infrastructure reliability initiatives.

Assisted students with the technical aspects of homework, thesis projects, and research, including master's-level requirements. Provided technical writing, data analysis support, and system-related consultation.

Developed web-based management systems for academic and project requirements. Supported research activities through custom scripts, data handling, and basic software solutions.

Delivered efficient technical assistance for academic and project-based technology needs.

Completed a Bachelor of Science in Information Technology.