I am a responsible and committed professional with experience in technical support, incident management, customer service, and operational coordination. I am motivated by solving problems efficiently and providing helpful service to users and customers.
I have supported public-sector employees with computer incidents, troubleshooting hardware and software issues and managing support requests through ticketing systems. My experience includes first-line technical support and handling incidents related to end-user computers.
I have training in computer systems, programming, Linux, Python, C, MySQL, AWS development and DevOps, web programming, and cybersecurity. I am comfortable learning new systems and applying technical knowledge in practical support environments.
I also have experience in customer-facing and operations roles, including traffic management, hotel reception, logistics, inventory control, and retail sales. These roles strengthened my communication, organization, planning, and teamwork skills.
I have full availability, a Type B driving licence, and complete geographic mobility. I speak intermediate English, both written and spoken, and I am interested in opportunities where I can continue developing my IT support and technical skills.
Work as a Sales Assistant in a retail environment, supporting customers and contributing to daily store operations.
Use customer service, communication, organization, and teamwork skills to provide a positive shopping experience.
Completed final studies internship as a Computer Technician supporting the Public Ministry of Health.
Managed defective computer incidents affecting civil servants and assisted with technical issue resolution for end users.
Resolved driver and vehicle incidents and monitored driver clocking and operational controls.
Managed vehicle maintenance activities, including spare parts and workshop visits, and assigned vehicles to drivers through the company planning system.
Provided first-line technical support for civil servants in the Community of Madrid.
Managed computer incidents and used the FARO ticketing tool based on Remedy for request and incident tracking.
Provided customer service for the Association of Property Registrars.
Guided customers and helped resolve incidents, primarily those related to computer failures and technical issues.
Provided direct customer service at the hotel reception, handled incoming and outgoing calls, and checked room availability.
Also supported guest escorting, bellhop duties, and loading and unloading of hotel materials.
Performed IT purchasing activities, managed online purchases, and maintained inventory records.
Used Excel and InfoPlus tools and supported logistics activities, including loading and unloading.
BTEC Level 5, Computer Technician
Vocational training in computer technology. Coursework included MySQL, C programming, Python, Linux, and Bash.
Bachelor's Degree
Completed bachelor's degree studies.
AWS Developer (DevOps) Training, AWS and DevOps
Completed training focused on AWS development and DevOps in Getafe, Madrid.
Cybersecurity Course, Cybersecurity
Completed an 80-hour cybersecurity course in Madrid.
Technician Level III Professional Certification, Computer Systems
Completed a 420-hour professional certification in computer systems in Torrejón de Ardoz.
Web Programming Course, Web Programming
Completed web programming training in Madrid.
Office Packages Training, Microsoft Office
Completed training in office productivity packages.
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