I am a process automation and operational efficiency specialist with extensive experience connecting business strategy, technology, and day-to-day operations. I identify operational bottlenecks and turn them into streamlined, scalable workflows.
I develop low-code automations using n8n and API integrations to eliminate repetitive work, improve lead response time, and reduce manual errors. My approach combines practical process knowledge with a strong focus on measurable results.
I have broad experience with ERP ecosystems, including fiscal, accounting, administrative, and financial processes. I have implemented systems, trained users, provided advanced support, and helped organizations achieve better adoption of technology.
My background includes business consulting, digital transformation, BPO finance, administrative and financial management, and customer support. I am comfortable diagnosing business challenges and creating actionable improvement plans for companies of different sizes.
I use KPIs, operational intelligence, and financial controls to support decision-making, reduce costs, and increase productivity. I believe technology should enable people and strategy rather than add unnecessary complexity.
I bring a systemic view of operations, combining client-facing experience with technical problem-solving. My goal is to create reliable process solutions that improve efficiency and help businesses scale sustainably.
Conducts consultative sales and ERP solution consulting, identifying client needs and designing software architectures aligned with business operations.
Develops proactive n8n and API automations for internal sales and communication processes, including WhatsApp messaging and lead data handling. Creates strategic proposals focused on operational efficiency and cost reduction.
Supported local companies through 360-degree business diagnostics to identify operational and financial bottlenecks. Provided strategic guidance on inventory, billing, customer service, and technology adoption.
Created customized action plans to improve productivity and competitiveness. Monitored KPIs to ensure proposed improvement targets were achieved.
Structured and executed end-to-end financial BPO operations, including accounts payable, accounts receivable, and bank reconciliation.
Implemented monthly closing routines and income statement reporting, converting financial data into decision-making intelligence. Established supplier controls and cash-flow processes to improve financial visibility and reduce operational failures.
Managed administrative and financial operations, ensuring cash-flow continuity and operational compliance. Led billing and receivables routines.
Optimized processes to reduce manual errors and delays. Managed supplier relationships and contracts with a focus on lowering operating expenses.
Implemented ERP systems for new clients, configuring fiscal, accounting, and administrative modules. Delivered user training and advanced specialized support to increase product adoption and customer retention.
Diagnosed database and system issues and worked directly on technical incident resolution. Developed deep product knowledge while supporting customer success outcomes.
Supported administrative activities including customer service, collections, treasury assistance, accounts payable, and accounts receivable.
Performed bank reconciliation activities and contributed to routine financial controls for the business.
Bachelor's Degree, Information Systems
Bachelor's degree in Information Systems.
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