Agatha Nweze
Agatha Nweze

IT Support Specialist and Systems Administrator

Actively looking · Member since 5 Sep 2026
Message
Location
ENUGU, Nigeria
Desired salary
Confidential
Work preference
Remote Only
Experience level
Junior

About

Professional summary

I am an IT Support and Systems Administration professional with hands-on experience supporting Windows Server, Active Directory, Microsoft Azure, networking, user access, permissions, and infrastructure environments.

I have configured Windows Server and Active Directory Domain Services environments, including organizational units, users, security groups, Group Policy Objects, DNS, NTFS permissions, shared folders, and account security policies. I use PowerShell for administration, troubleshooting, service management, and system information gathering.

I have practical cloud infrastructure experience with Microsoft Azure, including Virtual Machines, Virtual Networks, Network Security Groups, Point-to-Site VPN connectivity, routing, Azure Load Balancer, Azure Storage, and server health monitoring.

I also administer Ubuntu Linux virtual machines and use Bash and SSH for automation and remote management. My Linux experience includes configuring and troubleshooting Apache and Nginx web servers, monitoring CPU, memory, disk usage, services, and network connectivity.

I take a structured troubleshooting approach focused on identifying root causes, implementing and testing solutions, verifying configurations, and documenting technical work. I am interested in IT support, systems administration, Azure support, cloud support, and infrastructure support roles.

Notice period: 2 weeks

Skills

23 capabilities

Tech stack & tools

Working toolkit

Experience

Career history

Customer Support Specialist Access Bank plc

-Managed all customer inquiries and requests in-person, ensuring professional and efficient service.

-Promoted mobile app features through upselling and cross-selling, contributing to revenue growth

-Organized and maintained client data and records using Oracle and Microsoft 365.

-Coordinated with internal teams to resolve customer complaints and track outcomes,

-Streamlined recurring processes to improve efficiency and service delivery

-Supported administrative tasks including documentation, scheduling, and reporting

Education

Learning history

University of Nigeria Nsukka

B.Sc, Plant Science and Biotechnology

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