Customer Support Specialist | Customer Success | Administrative Support

Responded to and resolved 20+ candidate inquiries daily, providing clear and professional information throughout the candidate experience. Followed up with 15+ prospective candidates weekly to clarify next steps, address questions, and maintain engagement. Used Google Workspace and Trello to organize inquiries, track follow-ups, and support efficient communication while maintaining a 95% response rate and delivering timely, customer-focused support.

Studied Banking and Finance at Imo State University Owerri, Nigeria. Graduated in 2025 with a 4.1 GPA. Developed strong knowledge of financial management, business operations, communication, and analytical problem-solving through coursework and academic projects.