I am a Call Center Supervisor with experience leading sales teams, coordinating daily operations, and monitoring performance indicators.
I specialize in KPI tracking, results analysis, report preparation, and implementing productivity improvement strategies.
I have strong organizational, communication, and problem-solving skills. I am comfortable training, coaching, motivating teams, and resolving operational conflicts.
My previous experience in customer service, cash handling, and retail operations has given me a practical understanding of process control and administrative support.
I am currently expanding my knowledge through a Digital Marketing program and complementary training in cybersecurity, legal matters, and food handling.
I am seeking opportunities in administration, management, coordination, or team supervision where I can continue growing professionally.
I lead a sales team and coordinate daily call center operations to support commercial objectives.
I monitor metrics, KPIs, and individual performance, analyze results, and prepare reports. I also train, coach, and motivate team members, resolve conflicts, make operational decisions, and implement strategies to improve productivity.
I organized operational tasks, controlled processes, handled customer service, and managed cash register activities and basic administration.
I coordinated orders, supported staff supervision, and implemented communication and social media actions for the businesses.
Digital Marketing Program, Digital Marketing
Currently in progress.
Course Certificate, Cybersecurity in Remote Work
Completed training in cybersecurity for remote work.
Course Certificate, General and Legal Training
Completed general and legal training.
Course Certificate, Food Handling
Completed food handling course.
High School Diploma
Completed secondary education.
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