I am a hospitality and customer service professional with experience in hotel operations, casino environments, retail, food service, and remote content moderation. I bring more than two years of hotel front desk and operations experience, along with over ten years of retail experience.
I currently work remotely as a Social Media Content Moderator for TELUS International, where I support content safety, legal compliance, scam prevention, and accurate content categorization for short-video products.
My hospitality background includes front desk, PBX, guest services, player rewards, check-in and check-out, payment processing, wake-up calls, and handling high call volumes. I am comfortable supporting guests in fast-paced casino and resort environments.
I have strong customer service, communication, cash handling, clerical, and computer skills. I have used Microsoft Word, Microsoft Excel, Windows software, multi-line phone systems, POS systems, and LMS 400.
Throughout my retail roles, I have assisted customers, processed purchases, maintained merchandise, completed inventory-related tasks, and supported sales through upselling. I am dependable, guest-focused, and able to handle a variety of customer requests with professionalism.
I am authorized to work in the United States for any employer and am based in Las Vegas, Nevada. I am interested in opportunities in hotel operations, hospitality, guest services, front desk, customer support, and related administrative roles.
Work remotely to support the content safety of short-video products and help ensure legal compliance.
Categorize content accurately, identify scams and illegal items, and develop, maintain, and implement community content security standards.
Operated PBX and multi-line phone systems in a casino hospitality environment, answering, recording, and processing 50 or more calls per shift.
Scheduled wake-up calls, transferred calls to hotel guests and internal extensions, and used Microsoft Office, Windows software, and office equipment.
Enrolled casino guests by collecting and maintaining email, phone, and address information.
Loaded promotional offers including free slot play, match play, and food credits, while updating and editing guest profiles.
Created positive guest experiences by providing exhibition information, photography support, photo editing, and photo printing services.
Performed cashier and housekeeping duties, including cleaning restrooms and work areas, dusting, sweeping, and mopping.
Supported hotel guests with check-in and check-out processes and provided information about hotel services, dining facilities, and travel options.
Collected guest email information for events and promotions and completed end-of-shift cash drops.
Prepared, cooked, and served food to students and school staff in a food service setting.
Maintained clean work areas, washed dishes, and monitored food temperatures.
Provided customer service, operated the till, and responded promptly and resourcefully to customer concerns.
Counted cash drawers at the beginning and end of shifts and ensured customers received correct change.
Assisted resort guests with hotel check-in and check-out processes and provided clerical front desk support.
Processed payments using a POS system and answered a multi-line phone system.
Assisted customers with shoe selection and sizing while delivering helpful retail service.
Stocked shelves, merchandised items, processed purchases, and supported store operations.
Provided customer service and processed customer payments for merchandise.
Maintained a clean and orderly store environment, including restocking items and assisting customers as needed.
Helped customers locate clothing items and increased sales through upselling.
Modified watches and jewelry for customers and supported daily retail service activities.
Processed customer purchases using a cash register and helped customers find appropriate lingerie fits.
Stocked merchandise and completed weekly inventory tasks, including markups, markdowns, and tagging.
High School Diploma
Completed high school diploma education.
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