Software Quality Assurance Engineer

I lead and motivate QA testers across subsidiaries in Ivory Coast, Cameroon, Benin, Ghana, Zambia, and Uganda. I coordinate critical testing phases with product teams to ensure new features meet business objectives, user expectations, and quality standards.

I define and implement functional, UX, and performance testing processes for the MoMo application. I support multilingual stakeholder communication, facilitate French-English testing meetings, analyze product gaps, investigate anomalies, and recommend customer-experience improvements.

I contributed to the deployment of the Next Gen MoMo application across six African markets. I reduced critical defects by 30% before release and shortened validation cycles from five days to three days, improving time-to-market and team productivity.

I coordinated and executed integration and functional testing for Mobile Money services, including insurance, bank transfers, loans, digital payments, remittances, USSD, and customer integrations. I tested across the MoMo App, MoMo USSD, and Ericsson CC GUI and Partner GUI platforms.

I performed requirements reviews, designed and executed manual test cases, managed defect lifecycles, conducted root cause analysis, and communicated testing outcomes to stakeholders. I also worked with Product, development, QA, operations, and third-party partners to prioritize work and meet delivery milestones.

I coordinated functional testing for the XtraTime lending migration from Mode to Optasia with zero customer complaints, supporting recovery of more than 600 million CFA francs in debt. I also supported the GameOver initiative and MoMokash integration testing, contributing to substantial Mobile Money revenue and platform stability.

I conducted inspections and testing of raw materials, components, and finished pharmaceutical products to verify compliance with industry standards and specifications.

I participated in multidisciplinary quality projects and maintained quality rules, regulatory requirements, procedures, and processes. I prepared process-validation protocols and reports in accordance with cGMP guidelines.

I executed process validation through monitoring and sampling at defined parameters, supporting compliant and controlled manufacturing operations.