Mohamed Amine Haj Amor

Technical Support Specialist

Actively looking · Member since 6 Sep 2026

Message

Location: Ariana, Tunisia

Desired salary: Unspecified

Work preference: Remote Only

Experience level: Junior

About

Professional summary

I am a customer-focused professional with more than two years of experience in field merchandising, client communication, issue resolution, and stakeholder coordination.

I work confidently as a first point of contact for clients, store owners, and staff. I identify day-to-day operational issues, communicate clearly with non-technical stakeholders, and escalate complex matters when needed.

Through freelance web development projects, I have provided technical support for websites using HTML, CSS, and JavaScript. I troubleshoot bugs, performance issues, API integrations, maintenance requests, and post-launch updates.

I am experienced in managing multiple client accounts, project priorities, and deadlines independently. I value clear status updates, practical solutions, and professional service throughout every engagement.

I communicate fluently in English and Arabic, with intermediate French proficiency. I learn new software and workflows quickly and collaborate effectively with customers and cross-functional teams.

I am seeking a fully remote Customer Support or Technical Support role where I can apply my troubleshooting, communication, and client-service skills.

Skills

14 capabilities

Tech stack & tools

Working toolkit

Languages & Frameworks

JavaScript

Experience

Career history

Field Merchandiser CAP Tunisia

Apr 2024 – Present

I serve as a first point of contact for store owners and staff, triaging and resolving day-to-day operational issues. I diagnose recurring problems, explain solutions to non-technical stakeholders, and escalate complex cases when required.

I support brand-standard rollouts for major accounts including Shell, Tunisie Telecom, and JTI. I coordinate with multiple stakeholders, manage client accounts and deadlines, and maintain clear professional communication throughout each engagement.

Web Developer Freelance

2023 – 2023

I provided technical support for client websites built with HTML, CSS, and JavaScript. I translated user-reported issues into working fixes and diagnosed software bugs and performance problems through hands-on troubleshooting.

I supported API integrations, ongoing maintenance, updates, and post-launch client requests. I communicated directly with clients, provided accessible explanations and status updates, and managed multiple projects independently from start to finish.

Import/Export Intern STEG

Jul 2019 – Jul 2019

I tracked shipping files and transport documentation under tight deadlines, ensuring accurate records and timely follow-up. I coordinated with carriers, freight forwarders, and internal teams within a structured workflow.

I prepared and filed customs and invoicing documents with close attention to detail. I also supported administrative activities and day-to-day office coordination for the wider team.