I am a proactive and responsible operations and logistics professional with experience managing retail points of sale, cash handling, customer service, and delivery coordination.
I managed the daily operations of two lottery sales locations simultaneously, ensuring continuity of service, accurate cash closing procedures, prize exchanges, operational reporting, and product availability.
I also work as an independent messenger and delivery driver, collecting and delivering products on time while optimizing routes and communicating directly with customers through digital delivery platforms.
I perform effectively under pressure, resolve unexpected issues quickly, and maintain organization and accuracy in operational environments with high volumes of cash and customer interactions.
I am focused on results, customer satisfaction, teamwork, effective communication, time management, and practical problem-solving.
I hold a secondary education diploma, have intermediate B1 English proficiency, and possess an A2 driver's license.
Managed the daily operations of two lottery sales points simultaneously. Handled high cash volumes, customer service, prize exchanges, cash register closing, and activity reporting.
Coordinated both locations to ensure continuous and efficient operations, reporting directly to supervisors. Resolved operational incidents, maintained product availability, and kept processes organized under pressure.
Provide logistics support for home deliveries, including product collection, timely delivery, route optimization, and direct customer service. Handle cash collections and address delivery issues in real time.
Use digital delivery platforms to coordinate orders, routes, and customer communication. Work effectively under pressure while ensuring punctuality and service quality.
High School Diploma, Secondary Education
Completed secondary education diploma.
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