I am a sales and account management professional with over eight years of experience in client acquisition, retention, financial services, fintech, SaaS, and mobile technology. I specialize in building trusted customer relationships and managing full-cycle commercial processes across international markets.
I have direct experience supporting and growing MENA client accounts, managing a financial-services portfolio exceeding EUR 20 million and contributing to 13% sales growth. My approach combines consultative discovery, clear value communication, commercial follow-up, and account expansion planning.
I am experienced in enterprise prospecting, demand generation, pipeline development, CRM forecasting, negotiation, renewals, upselling, cross-selling, and customer enablement. I communicate complex financial, payment, and technical product information in a practical, customer-focused way.
Alongside my commercial background, I bring hands-on product and technical experience with SaaS, payments, APIs, React, Next.js, TypeScript, and React Native. This enables me to collaborate effectively with Product and Engineering teams, support integrations, and guide customers through product configuration and adoption.
I am currently based in Lisbon, Portugal, as an EU resident and am focused on remote opportunities across EMEA. I am open to commercial, account executive, customer enablement, and growth-focused roles within B2B SaaS, fintech, payments, and mobile technology.
Support merchants and partners using payment technology, guiding them through product configuration, integration needs, and adoption challenges.
Translate payment and API issues into clear customer guidance and actionable context for Product and Engineering. Create technical documentation and enablement resources while improving support workflows through Jira automation and process optimization.
Co-founded a software company building consumer web and mobile products, contributing across product strategy, positioning, customer research, go-to-market experiments, and commercial delivery.
Built and launched mobile applications with React Native and Expo and web products with React, Next.js, and TypeScript. Use customer feedback and product behavior to improve messaging, product development, growth experiments, and mobile release cycles.
Managed and expanded a EUR 20M+ financial-services client portfolio across international markets, including direct relationships with customers in the MENA region. Delivered 13% sales growth through relationship-led selling, client education, and account expansion opportunities.
Owned the customer lifecycle from acquisition and onboarding through retention and growth. Led consultative discussions on financial and digital-asset products, coordinated escalations with operations and compliance teams, and maintained zero compliance violations.
Worked as a Frontend Developer on remote product delivery initiatives.
Contributed frontend development expertise in a technology-focused environment.
Provided junior frontend development and QA support for customer-facing fintech workflows.
Worked with React, Next.js, TypeScript, REST APIs, debugging, and product support activities in a remote environment.
Meta Front-End Developer Professional Certificate, Front-End Development
Completed the Meta Front-End Developer Professional Certificate.
Certificate, Responsive Web Design and JavaScript Frameworks
Completed training in responsive web design and JavaScript frameworks.
General Medicine Studies, General Medicine
Completed general medicine studies through 2017.
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