Credit Risk & Order-to-Cash Analyst

I perform credit risk assessments and customer account reviews for LATAM markets. I analyze payment behaviour, credit exposure, and financial risk indicators to support informed credit decisions.

I release and monitor blocked sales orders in line with company credit policies. I collaborate with Customer Service, Finance, and Commercial teams to resolve account-related issues and improve service quality.

I support process improvement initiatives and use SAP and Microsoft systems for account maintenance, reporting, and order management.

I delivered multilingual customer support services for international clients, handling inquiries and resolving issues through multiple communication channels.

I performed translation and localization activities while ensuring accuracy and consistency. I maintained documentation and generated operational reports.

I managed customer requests and incidents through the ServiceNow ticketing system, providing timely resolution and effective communication through Microsoft Outlook.

I provided technical customer support and assisted customers with issue resolution.

I managed incidents through Oracle systems and coordinated resolution activities with relevant stakeholders.

I maintained customer service records and supported accurate operational documentation.

I completed cabin crew training and performed supernumerary flights in Spain.

I supported passenger service and safety procedures in an aviation environment.

I delivered customer orders in Valladolid, Spain.

I supported timely customer service and order fulfillment operations.

I delivered customer orders in Valladolid, Spain.

I supported daily delivery operations and customer service.

I supported warehouse operations in Zaanstad, the Netherlands.

I assisted with logistics activities and daily operational tasks.

I worked part-time as a waiter during city festivities in Valladolid, Spain.

I supported customer service and hospitality operations.

Master's degree in Occupational Risk Prevention.

University degree in Environmental Sciences.