Senior Manager — Technology, Process Improvement & Systems Automation Makera Financial Services
Led technology-enabled process improvement, employee systems support, and operational-efficiency initiatives in a senior management capacity. Independently analyzed high-volume workflows, identified bottlenecks, and delivered practical software and automation solutions.
Built and deployed a Python-based, voice-enabled client registration system for live client-facing use. The system supported headset-based speech input, automatically progressed through registration fields, operated offline and online, reduced typing requirements, and improved queue times.
Developed API and live data-transfer pipelines between operational systems and automated applications. Created recurring payroll and payslip-generation workflows, workflow modules for company processes, and bot-driven automation systems that reduced manual work and improved consistency.
Owned technical projects end to end, including problem discovery, solution design, coding, testing, deployment, and collaboration with non-technical employees.