I am a Customer Experience and Customer Support professional with extensive experience in community management, digital communication, and client relationship building.
I support users by resolving inquiries, complaints, and issues with empathy, active listening, assertive communication, and a strong focus on customer satisfaction.
I combine Ontological Coaching practices with digital tools and artificial intelligence to provide thoughtful, efficient, and user-centered support.
I have experience managing omnichannel customer interactions through social media, email, chat, and other digital channels, including first-level support and online community moderation.
I am skilled at handling difficult situations, reducing response times, retaining customers, and protecting brand reputation during complaints or crisis scenarios.
I am seeking to contribute to a remote or hybrid customer service team where I can deliver high-quality support and continuous service improvement.
Provided personalized customer service and ongoing advisory support to identify and anticipate client needs. Resolved issues quickly and followed cases through to ensure customer satisfaction.
Designed user-centered communication strategies focused on improving service quality, strengthening client relationships, and supporting continuous improvement.
Managed customer inquiries, complaints, and claims through social media and multiple digital channels, delivering first-level support. Moderated online communities using an empathetic, courteous tone aligned with each brand's values.
Reduced response times and handled customer dissatisfaction and crisis situations strategically. Supported positive customer relationships while protecting brand reputation.
Professional Ontological and Systemic Coaching, Ontological and Systemic Coaching
Professional training in Ontological and Systemic Coaching.
Secondary Education
Completed secondary education.
Certificación Profesional en Google AI, Inteligencia Artificial
Introduction to Generative AI,AI Fundamentals,AI for Brainstorming and Planning,AI for Research and Insights,AI for Writing and Communicating,AI for Content Creation,AI for Data Analysis,AI for App Building
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