I am an experienced operations, business development, and client service professional based in Yerevan, Armenia. I have led teams and managed complex day-to-day operations across aviation, transportation, real estate, and private charter services.
I currently manage real estate investment activities, including property sourcing, ROI analysis, negotiations, renovation oversight, budgeting, pricing, and resale strategy. I oversee the full investment cycle from acquisition through sale.
As the CEO of a private jet charter brokerage, I lead operations, aviation partner relationships, customer service, business development, and market expansion. I focus on delivering customized flight solutions while maintaining high standards of safety, compliance, and service.
My logistics background includes fleet operations, dispatch, routing, driver support, freight scheduling, regulatory compliance, cost control, and incident management. I have led dispatch and logistics teams while improving load planning and reducing operational inefficiencies.
I also have extensive airport customer service and check-in supervision experience. I am comfortable working in high-pressure environments, resolving passenger issues, coordinating with airline representatives, and maintaining service quality.
I bring strong leadership, communication, sales, budgeting, market research, and relationship management capabilities. I enjoy solving operational problems, building effective teams, and developing long-term client and partner relationships.
Source and evaluate investment properties in Yerevan, including analysis of purchase opportunities and projected return on investment.
Negotiate property purchases and manage renovations, contractors, budgets, timelines, resale preparation, and pricing strategies. Oversee the complete investment cycle from acquisition through resale.
Lead all aspects of a private jet charter brokerage serving high-net-worth individuals and corporate clients. Deliver customized, on-demand flight solutions and manage daily business operations.
Develop aviation partner relationships, drive business development and market expansion, and maintain service, safety, and compliance standards across charter operations.
Managed multi-state trucking fleet operations, including dispatch, routing, driver support, freight scheduling, load documentation, fuel tracking, and driver performance monitoring. Coordinated with brokers, shippers, receivers, and customers to resolve delivery issues.
Ensured compliance with FMCSA regulations, Hours of Service requirements, ELD usage, and safety protocols. Led dispatchers and logistics coordinators, improved load planning, minimized deadhead miles, supported driver onboarding and retention, negotiated rates, and streamlined processes through digital tracking tools.
Oversaw daily check-in desk operations for multiple airlines, ensuring accurate, efficient, and professional passenger service during high-traffic periods. Supported front-line teams and managed shift transitions.
Served as a key contact between passengers and airline representatives for check-in, documentation, boarding, rebookings, delays, and special service requests. Ensured adherence to aviation standards, airline policies, and security procedures.
Led B2B sales for software and IT service solutions targeting small and mid-sized businesses. Generated and qualified leads through outreach, networking, and inbound lead management.
Delivered product presentations and demonstrations, negotiated contracts, closed deals, and maintained a strong sales pipeline. Collaborated with technical teams on client onboarding, tracked sales metrics, and supported upselling and renewals through long-term client relationships.
Bachelor's degree
Completed a Bachelor's degree program in Yerevan, Armenia.
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