Senior ICT Manager | Cybersecurity Presales, Channel & Category Strategy

I independently manage vendor and procurement relationships for cybersecurity and software partners, including Kaspersky, Trend Micro, ThreatDown, Adobe, Microsoft, Veeam, and other technology providers. I negotiate commercial terms and oversee the full purchasing lifecycle.

I develop reseller and B2B pricing strategies, lead enterprise delivery from RFP response through implementation sign-off, and support banking and education digital-transformation initiatives. I translate technical specifications into ROI-focused presales narratives and manage an expanded partner portfolio including Tenable, VMware, Delinea, SecureWorks, Trustwave, WatchGuard, and Malwarebytes.

I led integrated POS and Auto-ID solution deployments during Albania's national digital fiscal transition, identifying and developing new B2B market opportunities.

I coordinated local partners to bundle hardware and software solutions, contributing to a 25% expansion of the B2B customer base. I also used Microsoft Dynamics and Power BI analytics to improve sales forecasting and identify strategic account-growth opportunities.

I built and expanded the Albanian market presence of Brother and TP-Link, consistently achieving revenue targets through strategic market development and channel management.

I launched Managed Print Services initiatives that reduced client infrastructure costs by 30%. I led the MPS team, managed vendor and reseller relationships, and oversaw stock optimization, forecasting, and key-account engagement.

I led a four-person team responsible for end-to-end IT infrastructure and network operations. I supported more than 250 Windows users across multiple sites.

I administered Windows Server 2012, Active Directory, Group Policy, DFS, ESXi, Elastix/Asterisk, IP telephony, Icon LifeSize, and Squid Proxy. I also provided local and remote support to offices, including headquarters in Italy and Switzerland.

I managed stock, procurement, sales coordination, and service delivery for Managed Print Services projects involving Ricoh and Xerox solutions.

I supervised technicians, coordinated project execution, and acted as the primary channel contact for vendor-related activities and customer delivery requirements.

I managed core IT infrastructure, including Active Directory, domain services, Exchange Server, Hyper-V, storage, and backup systems.

I supported online streaming operations, Kaspersky Security Center, and Alcatel-Lucent fixed telephony. I administered a network for 120 active users and configured VLANs for off-site live studios.

I coordinated IT workgroup operations, system administration, and enterprise infrastructure management. I designed and implemented Active Directory, iSCSI, VMware, ESXi, Linux, and mail-server environments.

I also managed Dell product sales and enterprise hardware procurement, including servers, storage, and network switches. I supported tender processes by ensuring technical specification alignment and documentation compliance.

I completed an internship focused on LAN configuration, workstation support, and maintenance of internal office systems.

My responsibilities included PC and peripheral installation, hardware and software maintenance, and technical support for users and local infrastructure.

I completed an internship providing technical consulting and sales support for IT and electronic equipment.

I designed and maintained client LAN infrastructures while assisting customers with technology selection and implementation needs.

I completed an internship repairing and assembling PCs, configuring local development environments, and maintaining websites.

I developed web projects using Joomla and Drupal and used XAMPP to support local web development and testing.

Bachelor's degree in Electronic Engineering, completed while working in early IT technician and internship roles.

Technical diploma in Electronics.