I am a Logistics Technologist with experience in supply chain operations, customer service, sales, quality assurance, back-office processes, and call center operations.
I have approximately five years of recent experience performing operational roles including Operations Supervisor, Back Office, QA, and Operations Advisor. I have supported customer service, technical support, quality, telemarketing, and sales environments.
I have experience leading operational personnel, monitoring corporate indicators and quality metrics, and handling administrative responsibilities related to operational teams. I am comfortable working toward performance targets and compliance projects.
My academic background includes logistics management, purchasing, inventory management, transportation, distribution, warehousing, costs, budgets, and international logistics. I also completed a graduation project focused on implementing 5S methodology in a mechanical spare-parts warehouse.
I bring leadership, clear communication, assertiveness, teamwork, and the ability to work effectively under pressure. I am motivated to contribute my operational and logistics knowledge in roles that require customer focus, process discipline, and team coordination.
Provided customer service and commercial advisory support, including sales of Claro triple-play services.
Handled call center activities, prepared sales reports, managed databases, and entered operational information.
Delivered customer service support for Amazon.es and assisted customers through operational service processes.
Worked toward performance metrics, collaborated with the team, and completed compliance-project documentation.
Led operational personnel and monitored compliance with corporate performance indicators and quality assurance requirements.
Developed and implemented sales and customer service initiatives while managing administrative and personnel-related responsibilities for the operational team.
Technologist, Administrative Logistics Management
Completed studies in integral logistics, purchasing management, market management, costs and budgets, packaging, transportation and distribution logistics, warehousing, inventory management, operations research, industrial hygiene and safety, international distribution, reverse logistics, and customs legislation. Graduation project: methodology for implementing 5S in a mechanical spare-parts warehouse.
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