Especialista en Experiencia y Gestión de Clientes

Managed the end-to-end customer experience, from initial contact through quotations, closing, follow-up, and post-sales service. Led the call center and structured commercial processes, lead follow-up practices, opportunity management, and customer service protocols.

Managed ManyChat operations by combining automation with human support to deliver personalized interactions. Designed conversational flows, templates, response systems, and lead-labeling structures for monthly quantitative reporting; reduced response time by 40% and contributed to a 25% increase in closures during the first month.

Provided customer service through chat, social media, email, and WhatsApp Business. Delivered personalized support and follow-up to prospects, customers, and participants from initial contact and scheduling through post-service follow-up.

Designed and implemented more than 30 personalized experiences and workshops, achieving 95% satisfaction. Increased the recurring customer base by 40% through communication, follow-up, and loyalty strategies, while also implementing email marketing campaigns and digital communication content.

Managed a portfolio of more than 300 partners, providing personalized customer support, follow-up, and relationship management. Maintained proactive communication to address partner needs and strengthen engagement.

Used Zoho CRM, Slack, and Power BI to manage interactions, monitor indicators, and identify improvement opportunities. Increased portfolio loyalty by 15% over six months.

Managed communications and prospect follow-up through email, chat, and digital platforms. Delivered personalized follow-up for a database of more than 2,000 contacts and coordinated agendas and meetings with institutional leaders.

Managed relationships from first contact through coordination and follow-up. Increased information requests by 30% within four months through structured communication and engagement activities.

Managed customer relationships and customer service, follow-up, and loyalty processes. Designed a loyalty program that increased customer retention by 35% and grew the client base by 60% through relationship-building and consultative sales strategies.

Managed and systematized databases, monitored performance indicators, and developed content for websites, blogs, and digital channels to support customer communication and commercial initiatives.

Course in customer service through live chat.

Course in advertising copywriting principles.

Diploma in writing and composition.

Diploma in expressive and creative therapies.

Course in customer service.

Course in marketing planning.

Diploma in digital marketing with emphasis on Google AdWords.