I am a senior technical support engineer with 25 years of experience in telecommunications, voice platforms, network engineering, and carrier-scale subscriber services.
I specialize in diagnosing faults, analyzing logs, troubleshooting voice and telecom platforms, and investigating SIP, VoLTE, HSS/HLR, and IP telephony issues. My experience includes BroadWorks/Cisco, Ericsson HSS Provisioning Gateway, SBCs, and hosted PBX environments.
I have hands-on experience using SoapUI to execute provisioning requests, validate responses, manage subscriber profiles, enable VoLTE parameters, and isolate issues in telecom service flows. I am comfortable reading signaling traces, stack traces, and technical logs.
I work with SQL databases including Sybase, ENIQ, MySQL, and Oracle for KPI queries, data validation, and incident investigations. I also use Linux CLI tools, Splunk, Nagios, and Jira to support diagnostics, monitoring, and operational tracking.
I currently operate independently as a technical services engineer, managing field diagnostics, electrical installations, client communication, and technical reporting without direct supervision or escalation paths.
I am a native Spanish speaker with Upper-Intermediate English proficiency and can collaborate remotely with international technical teams. I am also expanding my cloud knowledge through Google Cloud Associate Cloud Engineer training.
I operate as the sole technical services engineer, independently managing technical work without supervision, formal documentation, or an escalation path.
My responsibilities include low-voltage electrical installations for residential and commercial clients under SEC Class A regulations, fault diagnosis, electrical measurements, technical reporting, and direct client coordination.
I provided external engineering support for Entel core telecommunications platforms. I performed SIM card profile homologation, including subscriber-profile validation and testing.
I also prepared technical guidelines for Atos/Unify IP telephony platform updates and coordinated with vendors and internal engineering teams.
I provided engineering analysis and lifecycle support for more than 32 million SIM cards across 2G, 3G, and 4G networks. I used SoapUI to interact with the Ericsson HSS Provisioning Gateway for VoLTE parameter enablement, subscriber profile management, response validation, and provisioning issue diagnosis.
I analyzed SIP traces for VoLTE troubleshooting, participated in Cisco BroadWorks mobile-to-hosted-PBX integration, and supported a Unify Hosted PABX migration to a virtualized environment. I also supported migration of 120 international long-distance carriers and 30 corporate clients with approximately 6,000 IP telephony extensions.
My operational work included Linux CLI and awk log analysis, Splunk diagnostics, Sybase and ENIQ SQL queries, Jira incident tracking, and Nagios alarm monitoring.
I supported 2G spectrum clearance of 40 MHz to enable 3G deployment in the Metropolitan Region.
I performed RF planning and simulation using Planet EV, supported site integration and performance validation, and contributed to quality management for new network sites under ISO 9001 standards.
I analyzed GSM network KPIs at MSC, BSC, and cell levels to support network performance improvement and reduce call drop rates below 1%.
I produced technical reports and performance monitoring outputs to support network optimization decisions.
I performed technical inspection during the reception of BellSouth's fiber optic ring.
I also commissioned and delivered 25 Ericsson Minilink microwave links to Entel.
Electrical Engineering, Electronics and Telecommunications
Studied Electrical Engineering with specialization in Electronics and Telecommunications.
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