I am an online sales advisor and customer service professional with experience in social commerce, sales support, client follow-up, and administrative coordination.
I currently support BabyHogar in Chile by creating engaging Facebook Marketplace content, understanding customer needs, recommending products, and providing end-to-end sales assistance.
My background also includes patient coordination and reception, where I managed appointments, calendars, client records, payments, high-volume calls, and customer inquiries.
I have experience supporting administrative operations, organizing institutional archives, and collaborating with teams to improve daily workflows.
I am detail-oriented, results-driven, and collaborative. I am comfortable using Microsoft Office, document management practices, Canva, Facebook Marketplace, and Excel.
I hold a Bachelor's Degree in Chemical Engineering and have completed additional training in English, administrative assistance, Excel, and remote work.
Create engaging and dynamic social media content for Facebook Marketplace to improve brand visibility and support sales generation. Analyze customer needs, recommend suitable products, and provide end-to-end sales advisory.
Conduct structured post-sale follow-ups to strengthen customer loyalty and encourage repeat business. Deliver customer support focused on satisfaction throughout the sales process.
Scheduled and managed patient appointments, performed timely follow-ups, and supported attendance-rate improvement. Resolved customer inquiries and complaints to maintain a positive client experience.
Managed daily calendars, maintained accurate client records, processed payments, and handled high volumes of incoming and outgoing calls.
Organized and classified institutional archives chronologically to ensure efficient access to records and documentation.
Assisted with daily administrative operations and collaborated with team members to optimize internal workflows.
Bachelor's Degree, Chemical Engineering
Bachelor's Degree in Chemical Engineering.
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