I focus on understanding customer requirements, resolving incidents, managing claims and complaints, and ensuring timely follow-up through to closure.
I have experience monitoring operational performance, identifying deviations and risks, and supporting corrective actions that improve service consistency.
I am skilled in process documentation, work instructions, quality records, traceability, KPI reporting, and standardized operational controls.
I work effectively with cross-functional and distributed teams, combining a customer-focused mindset with analytical and continuous-improvement capabilities.
I am motivated by practical, measurable improvements in customer experience, response processes, compliance, service quality, and operational efficiency.
Monitored operational performance, deviations, risks, service-quality indicators, and customer requirements to support consistent service delivery.
Supported the investigation, documentation, follow-up, and corrective actions for claims, complaints, incidents, and non-conformities. Prepared and maintained procedures, work instructions, quality records, and traceability documentation aligned with customer and regulatory requirements.
Supported internal and external customer requirements through cross-functional coordination, operational follow-up, and stakeholder communication.
Analyzed workflow gaps, service issues, and operational risks to support process optimization and standardized controls. Contributed to process documentation, KPI reporting, and issue follow-up.
B.S., Industrial Engineering
Bachelor of Science in Industrial Engineering.
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