Customer Support and Client Service Specialist

I provide personalized remote client consultations, engaging directly with individuals to identify their needs and guide them toward suitable solutions. I achieved a 95% customer satisfaction rate through empathetic, clear, and service-oriented communication.

I manage follow-up schedules and proactive client communications, contributing to a 20% increase in client retention. I also handle inquiries independently, navigate objections, and use digital communication tools to support customers remotely.

I manage daily customer inquiries across key accounts, delivering professional, relationship-oriented support and maintaining a 98% timely resolution rate.

I use active listening to understand customer requirements and provide tailored assistance. My customer-focused approach contributed to a 15% improvement in client retention.

I organized support documentation and addressed customer requests accurately, helping reduce customer wait times by 25%.

I also supported the onboarding of more than 15 team members on online communication tools and customer interaction protocols, reinforcing consistent service standards.

I managed remote client interactions through digital platforms and online tools, earning a 4.8 out of 5 customer service satisfaction rating.

I identified client needs, recommended additional services, and helped drive a 10% increase in complementary support requests through effective digital engagement.

I maintained client records and operational files with strong attention to detail, improving data accuracy by 20%.

I followed operational guidelines and continuously learned applicable requirements to ensure 100% compliance with relevant regulatory standards.

Bachelor's degree in Industrial Engineering.