Customer Service Representative

I am a proactive, responsible, and results-oriented customer service professional based in Margarita Island, Venezuela.

I have experience supporting customers through inbound and outbound calls, handling requests, complaints, claims, and service-related issues efficiently.

I am committed to clear communication, active listening, conflict resolution, and delivering a positive customer experience. I work well under pressure and focus on customer satisfaction and first-contact resolution.

I also have experience in delivery and logistics services, including coordinating orders directly with customers, planning routes, handling merchandise, and ensuring timely deliveries.

I am comfortable processing cash and electronic payments, using office applications and call management software, and adapting to fast-paced work environments.

I have Intermediate to Advanced English proficiency and am motivated to continue developing my customer support and service operations skills.