I am an IT support and network technician with experience in first-line customer service, technical installations, structured cabling, network infrastructure, CCTV, access-control systems, and preventive and corrective maintenance.
I currently work as a First-Line Service Representative at Diebold Nixdorf, where I prioritize service visits according to customer service-level agreements, communicate estimated arrival times, follow up on service completion, and escalate requests when needed.
I have hands-on experience installing and configuring equipment and systems, including audiovisual rooms, structured cabling, CCTV systems, access controls, wired and wireless data networks, and low-voltage electrical installations.
I am trained in Data Network Management and Computer Programming, with additional coursework in systems administration, networking and security, computer equipment maintenance, and Excel.
I am a responsible, adaptable, and positive professional who works well in teams. I value strong interpersonal relationships, customer satisfaction, technical quality, and continuous learning.
I am based in Montería, Córdoba, Colombia, and bring practical field experience supporting infrastructure, resolving technical incidents, monitoring network resources, and performing security reviews.
