Jesbin James

Business Operations Specialist

Actively looking · Member since 8 Sep 2026

Message

Location: Dubai, United Arab Emirates

Desired salary: Unspecified

Work preference: Hybrid / Full Time

Experience level: Mid

About

Professional summary

I am a Business Operations and Finance professional with over four years of experience supporting operational excellence, process improvement, back-office operations, and service delivery across travel technology, SaaS, finance, and hospitality environments.

I have experience managing operational workflows, monitoring KPIs and SLAs, preparing operational and MIS reports, and coordinating with cross-functional stakeholders to resolve issues and improve business continuity.

My finance operations background includes GST and Input Tax Credit processing, invoice validation, GSTR-2A reconciliation, vendor statement verification, financial reconciliations, audit support, and compliance documentation.

I use advanced Excel capabilities to improve reporting accuracy and automate repetitive processes. I developed an Excel-based GST reconciliation solution that reduced manual processing time by 94%.

I am detail-oriented, analytical, and customer-focused, with strengths in root cause analysis, documentation management, stakeholder coordination, data validation, and workflow optimization.

I am currently based in Dubai, available immediately, and open to on-site, hybrid, remote, and relocation opportunities across the UAE and worldwide.

Notice period: Immediate

Experience

Career history

Business Operations Specialist Lastminute.com

May 2022 – Jan 2025

Supported business operations and managed operational workflows for B2B airline ancillary services across India and European markets. Ensured accurate execution of business processes while managing multiple priorities in a fast-paced multinational environment.

Monitored KPIs, SLA compliance, and service performance to identify process gaps and improve operational efficiency. Prepared operational reports, maintained process documentation, and communicated performance insights for governance and decision-making.

Investigated operational issues through root cause analysis and collaborated with Technology, Operations, Finance, and vendor teams to implement corrective actions. Supported workflow automation, process improvement, data integrity, GDPR compliance, audit readiness, and customer-focused service delivery.

Finance Executive ITILITE Technologies

Jul 2019 – Feb 2021

Managed GST and Input Tax Credit operations for travel and accommodation portfolios exceeding USD 10 million annually. Performed invoice validation, GSTR-2A reconciliation, vendor statement verification, and financial reconciliations to maintain accurate financial processing and regulatory compliance.

Prepared MIS reports, financial documentation, and reconciliation reports to support finance processes and business decision-making. Maintained audit-ready records for compliance reviews, internal audits, and monthly, quarterly, and annual reporting activities.

Developed an Excel-based GST reconciliation solution that reduced manual processing time by 94%. Collaborated with vendors and cross-functional teams to resolve discrepancies, standardize workflows, strengthen internal controls, and improve finance operations.

Travel Operations Associate Intern ITILITE Technologies

Feb 2019 – Jun 2019

Supported travel and accommodation operations in a SaaS-enabled travel management environment. Followed internal policies, documentation requirements, and service delivery procedures to support efficient business operations.

Assisted with customer queries, operational support activities, and process documentation. Contributed to consistent service delivery and adherence to internal operational processes.