I am a detail-oriented and highly organized administrative support professional with experience in records management, document organization, spreadsheet upkeep, reporting, and team coordination.
I support efficient day-to-day operations by maintaining accurate digital records, tracking tasks and deadlines, organizing files, and communicating clearly with colleagues, clients, and stakeholders.
I am developing practical Virtual Assistant capabilities in calendar scheduling, email management, client communication, CRM data handling, task tracking, follow-ups, and document management.
I am proficient in Google Workspace, Microsoft Office, Advanced Excel, Power Query, Power BI, SQL, Trello, Asana, and HubSpot CRM. I use these tools to make information accessible, organized, and useful for decision-making.
My background includes administrative reporting support, customer service coordination, education records management, and ICT administrative support. I am known for reliability, attention to detail, independent remote work, and meeting commitments.
Organized and maintained spreadsheets and data files used to track economic trends across African countries, improving the clarity and accessibility of information for decision-makers.
Drafted reports and insights for publication on Medium, demonstrating documentation and written communication skills. Worked independently in a remote team environment and met project deadlines.
Coordinated and tracked more than 20 customer orders daily, accurately prioritizing tasks in a fast-paced environment.
Communicated professionally with customers and colleagues to support timely service. Escalated customer issues and complaints promptly to supervisors for resolution.
Planned and organized lesson materials, schedules, and classroom activities for more than 40 students, using technology tools to support learning.
Maintained accurate academic records and tracked assessment and examination scores for more than 35 students. Communicated progress updates to support student outcomes.
Provided administrative and technical support to the ICT department and helped manage records for more than 1,000 Point of Sale terminals.
Maintained current logs of terminal configurations and faults, tracked pending repair and exchange items, and coordinated communication between Diamond Bank/Access Bank and the internal office.
Bachelor of Science, Business Management
National Diploma, Business Studies
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