I am an Information Systems Engineer with more than 17 years of experience in technology infrastructure coordination, systems support, database administration, and IT team leadership.
I have also developed over four years of recent remote experience as an Executive Virtual Assistant, data administration specialist, and multichannel customer support professional for organizations in the United States, Mexico, and Venezuela.
I work confidently with Google Workspace, Microsoft 365, cloud-based collaboration tools, AI-driven automation, data validation, and workflow organization. I focus on improving operational efficiency and maintaining reliable administrative processes.
My background includes coordinating technical teams, resolving incidents, supporting internal users, managing business-critical applications, and ensuring operational continuity in high-demand environments.
I am an assertive communicator with strong organizational skills and a results-oriented approach to asynchronous remote work. I am available to work remotely across any time zone.
I also have experience in community management, digital customer service, content planning, and personalized Spanish instruction for international students.
Coordinated technology infrastructure and systems support for a large-scale government agency.
Led high-performance technical teams, managed incident resolution, and supported operational continuity. Administered institutional databases and oversaw internal user support processes.
Managed daily operations end-to-end, optimizing administrative workflows and providing remote technical support to executive teams.
Automated recurring tasks using Google, Microsoft, and AI tools. Coordinated campaigns, international customer support, and the management of business-critical applications.
Provided remote administrative support, data management, and operational task coordination for an international client.
Designed, planned, and executed content strategies and editorial calendars for brands in the United States, Mexico, and Venezuela.
Managed social media accounts, monitored performance metrics, and handled digital customer service across retail, consulting, and food industries. Created audience-retention-focused content that supported community growth and sales channel expansion.
Delivered personalized Spanish instruction to international students through remote lessons.
Applied assertive communication and adaptive teaching methods to support individual learning needs.
Information Systems Engineering, Information Systems Engineering
Advanced Integral Teaching Diploma, Teaching
Diploma in University Teaching, University Teaching
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