Sales Representative

Handled customer inquiries through phone, email, chat, and social media, maintaining a 95% satisfaction rate and improving customer engagement. Provided accurate information about products, services, billing, and policies to more than 200 customers each month.

Processed more than 50 weekly orders, refunds, returns, and account updates while ensuring accurate and timely service. Documented customer interactions in the CRM system with 99% data accuracy and supported effective follow-up.

Met KPIs for response time, resolution rate, and customer satisfaction, including response times under two hours. Escalated complex issues to supervisors, followed cases through resolution, reduced unresolved cases by 20%, and contributed to a 15% increase in customer loyalty.

Managed customer inquiries via phone, email, chat, and social media, supporting customer engagement, lead generation, and sales growth. Provided information on products, services, billing, and policies to more than 200 customers per month.

Processed over 30 orders weekly along with refunds, returns, and account updates, ensuring transaction accuracy and customer satisfaction. Maintained more than 150 customer records in the CRM system to strengthen sales follow-up and conversion activity.

Achieved service and sales KPIs, including 100% sales target achievement. Resolved complaints professionally, escalated complex cases when necessary, reduced unresolved cases by 20%, and supported repeat sales through positive customer communication.

GPA: 4.2/5.0. Graduated with Second Class Upper. Dean’s List recipient in 2022 and 2025. Relevant coursework included Office Management, Business Communication, and Project Management.