I am a customer service professional with more than 10 years of experience across customer support, sales, billing, complaints management, sales verification, education, SEO, content editing, and virtual assistance.
I have worked in business process outsourcing environments, where I handled customer concerns, sales processes, complaint accounts, retention-related cases, and sales validation while maintaining quality and fraud-prevention standards.
I also have remote-work experience as an online ESL teacher, SEO associate, and content editor. I supported website visibility and Google rankings, optimized content with appropriate keywords, and reviewed articles for accuracy and quality.
My education background includes a Bachelor's degree in Secondary Education majoring in Physics, and I am pursuing Social Services studies with Early Childhood Education and Care qualifications at Laurea University of Applied Sciences.
I am an adaptable and professional team member who is committed to delivering high-quality support. I bring experience in teaching, childcare, administration, customer-facing communication, and online work, and I am ready to contribute these skills in a new role.
Assisted children who needed additional support in a safe, healthy, and inclusive early childhood education environment.
Collaborated with the teaching team to promote children's holistic learning, development, and growth.
Worked remotely as a freelance online ESL tutor, teaching Japanese students and professionals through the RareJob platform.
Performed SEO optimization work for Fitoru Fitness to strengthen website visibility and Google rankings. Edited content for 24Task, ensuring correct keyword placement and error-free articles.
Held customer service, sales, sales verification, and complaints management roles across various BPO organizations. Supported customers with service-related concerns, sales processes, and account issues.
Verified that agent sales were valid and non-fraudulent. Managed complaint and retention-related accounts, including cases with pending complaints and TIO-related matters.
Social Services with ECEC Qualification, Social Services and Early Childhood Education and Care
Online degree program in Social Services with Early Childhood Education and Care qualifications. The candidate identifies as a third-year student.
Bachelor's in Secondary Education, Physics
Bachelor's degree in Secondary Education with a major in Physics.
High School
Elementary Education
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