Business Analyst | Project Delivery | Product Owner | Digital Transformation

Led Oracle Fusion Cloud ERP implementation and optimization initiatives for more than 120 users. Gathered requirements, analyzed business needs, and coordinated activities among users, technology vendors, and internal technical teams.

Led seven automation initiatives that optimized approval workflows and eliminated paper printing through notifications and automated processes. Managed approximately 80 monthly user requests and incidents under ITIL good practices, coordinating resolution alternatives and service delivery.

Coordinated up to 15 technology vendors and consultants, following commitments, deliverables, priorities, and service levels. Managed planning and control of an annual technology budget of approximately USD 800,000 for three companies, while supporting infrastructure and operational continuity initiatives for more than 200 employees.

Managed technology requirements from users, analyzed operational needs, and coordinated solutions to maintain continuity for academic and administrative operations.

Administered and optimized the institutional web platform, ensuring availability and addressing the needs of approximately 500 monthly users. Administered Moodle for around 500 students and 180 faculty members, coordinating platform requests, incidents, and improvements.

Coordinated technology infrastructure activities for more than 200 employees, acting as a liaison among users, vendors, and technical support teams.

Master's degree in Business Management and Technology, currently in progress.

Degree in Computer Engineering and Computer Science.